I find that when I call a potential customer to introduce our zip screws and tek screws, the very first concern I have is recognizing the value of their time. An understanding of that principal is an important key to being a conscientious sales person.
We live in a fast-paced world, and the necessity for commerce, not to mention the level of competition in the market-place, can make it very easy to lose contact with the human touch. But, when we get right down to it, most people want the same thing: To be treated fairly, and with respect.
When I receive any sort of interruption in my daily routine, such as receiving a sales call, it throws me off of my current track. So, the first thing I have to wonder is… is this other track a track I’d like to be on? I have to understand that this may be the sort of thing that other potential clients or customers ask themselves, when they first get on the phone with me, during their busy day.
I started with this company, because I recognized its’ value to the customers, to the marketplace, and to me. I do the best I can to extend that trust and availability to each and every person I speak with on the phone, whether it be for the first time, or for the hundredth. What makes this job a priority to me, and to my customers, is knowing that I’m supplying a steady, quality product to the heating and air conditioning industry (among other industries) at a reasonable rate.
But, there’s more to my job, than that! I like getting to know people. In our instant gratification, transient society, it’s often essential to tap into a customer’s needs, while also respecting their time. But, sometimes, the ‘red tape’ can get in the way. That’s why building relationships with my customers is what I do.
But, I’m always happy to make them smile, before and after the fact! A smile and a laugh during a long, busy workday can go a long way towards rejuvenating the energy of all involved. I’m proud of the fact that our customers trust me enough to place some of their company needs and information in my hands. After those needs are met, I will check in on a routine basis, to make sure that those needs are continually met.
I hope I get a chance to extend a warm welcome from our company to yours!
~ Rebecca Marcotulli, New Account Specialist